Description

A clear and structured template for businesses to handle complaints professionally and efficiently. This document outlines steps for addressing complaints from staff, customers, or external bodies, ensuring accountability and continuous improvement. It includes sections on logging, response timelines, and grievance handling. Ideal for maintaining high operational standards.

All the policies included in the pack are compliant with the DVSA guidance, the Traffic commissioner regulations, and the current legislation.

If you pay by card once the payment is processed the product will be instantly downloaded to your device.

If you pay by bank transfer the documents will be sent to your email address once the payment is cleared.

This is an instant download product therefore by ordering this you are waiving your 14 days cancellation rights.